Category Archives: Partner News

Wireless 4G Failover: Don’t Let Down Time Get You Down

cloud connectivity

As much as we’d like to be able to control everything in our lives, sometimes, we just can’t. This is especially true when it comes to mother nature. It’s crazy to think about how a change in weather can make or break your business, but it’s true! Unless, of course, you’re prepared! Don’t let weather or other outside forces control your connectivity—invest in wireless 4G failover.

Gartner estimates that an hour of Internet downtime costs enterprise businesses approximately $300,000. In addition to POS system failure, other costs can include:

  • Non-PCI compliance
  • Inoperable Inventory management systems
  • Inability to sync cloud-based applications
  • Damage to brand reputation

Letting your organization fall victim to any of the above due to loss of connectivity is just opening doors for the competition. Being prepared is essential to stay a part of today’s enterprise.

Don’t let your organization be a statistic. Having a business continuity plan in place is imperative for todays competitive enterprise.

Learn more about wireless 4G failover.

Data Connectivity & Building Customer Relationships

mobile shopping experience

Attention of Retailers! If you’ve ever wondered how to use big data analytics to help build better customer relationships, then this article is for you!

In order to build better customer relationships, we must first identify the challenge retailers are facing. Consumers as a group are becoming more and more discerning about factors such as price, level of service and convenience. This is a direct result of the increased access they have to information and advisory services.

Retailers must find solutions in order to meet these demands and retain their customers. The most common approach may involve a loyalty scheme, which rewards customers in a variety of ways for repeat purchases and the amount they spend. When they are implemented most successfully, these schemes are tailored for the individual customer, though there are a large number that depend on impersonal loyalty credits relating to the amount spent.

Technology and big data have made the process of creating loyalty programmed much easier, but companies are facing the fact that generating loyalty is a lot more difficult than ever before. The main factor to note in this is that gaining loyalty depends on much more than just giving discounts and offers. Central to consumers’ considerations about returning to a retailer is the experience—they want to shop conveniently. Retailers need to ensure that the customer finds the shopping experience appropriate to them, and in many cases, this means streamlining the process to make purchasing simple so that it can be done quickly.

Did you know that:

  • 4 out of 5 customers use smartphones to shop
  • 80% of smartphone owners want more mobile-optimized product information in-store
  • 28% of retailers report increased customer loyalty due to in-store WiFi
  • 34% of retailers are planning to updated their store level WiFi technologies during 2015

Analytics of all kinds, including historical, real-time and predictive, provide the capacity for retailers to provide a more personal experience for the customer and to be more connected with them. This year will be the one where retailers will begin using big data and analytics in a big way. This requires them to change their internal processes and attribute the extra budget required to their technology infrastructure.

There are a number of benefits to be had for retailers as a result of this implementation. Shoppers will be able to find the items they want more quickly as their habits are analyzed and they are directed via store maps to the items they want to purchase. They will also be able to see which items customers are looking at, but not buying. This is a completely new ability and will help with their decisions about what to stock in the future.

If you’re looking to build better relationships with your customers, check out the MPact solution from Zebra.

Advancing the Customer Experience


It’s no secret that AIDC giant Zebra is a fan of the Internet of Things—they even created a whole new sector of their business called Zatar to better explore it in-depth. The Harvard Business Review recently featured Zebra in a new report regarding their IoT adoption, and using the cloud and mobile as a way to improve customer experience.

Although most executives can agree on the fact that better customer experiences will provide a competitive advantage, the vast majority of companies struggle to correlate customer experience investments to actual business outcomes.

So, we must ask ourselves:

  • What prompts organizations to make customer experience a strategic priority, and what ensures cusses?
  • How do companies keep the momentum going and increase focus on specific customer experience challenges whose impact on business outcomes isn’t always clear?

Read the Harvard Business Review’s report to discover the answer to these questions, along with three strategies to perfect your customer experience.

Read the Report Now!

Honeywell Acquisition of Datamax O’Neil


Honeywell recently announced the completion of their acquisition of Datamax-O’Neil. Merging with Datamax-O’Neil:

  • Positions Honeywell Scanning and Mobility to expand in the $1.5 B global barcode printing segment
  • Helps to expand upon existing printing capabilities acquired with Intermec
  • Augments Honeywell’s ability to deliver enhanced workflow performance

“Today is an exciting day for Honeywell and Datamax-O’Neil as we join together to meet and exceed the needs of our combined customers while staking out a leadership role in the estimated $1.5 billion global barcode printing segment,” said John Waldron, president, Honeywell Scanning & Mobility. “We’ve been at the forefront of the AIDC industry for more than 40 years – helping customers be more efficient in how they move and track assets from one location to another, and process the information related to those transactions. Thermal printing and media are important components of our strategy to offer customers one of the industry’s broadest portfolios of ruggedized mobile computers, scanners, voice-enabled workflow solutions, printing, software and service capabilities.”

Learn more about the Honeywell acquisition of Datamax-O’Neil.

Xenon 1902h Wireless Area-Imaging Scanner

honeywell xenon 1902h

Honeywell recently released the Xenon 1902h healthcare area image scanner, which is reinventing the standard for hand-held barcode scanners.

This is Honeywell’s sixth-generation of area imaging technology, featuring a custom image sensor that’s optimized for high-volume barcode scanning. The Xenon 1902h is easy to use, requiring no training. It does not use laser-based scanning and has a small footprint, making it the ideal barcode scanner for healthcare and pharmacy applications.

The Xenon 1902h offers industry-leading performance and reliability, combining versatile area-imaging with the freedom of Bluetooth® wireless connectivity.

In addition, the Xenon 1902h offers:

Learn more about the Xenon 1902h Wireless Area-Imaging Scanner.

healthcare ebook

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